def createticket(request):
if request.POST:
form = TicketForm(request.POST)
if form.is_valid():
form.save()
messages.success(request, 'Ticket added!')
return HttpResponseRedirect('/tickets/')
else:
if request.user.is_superuser:
form = TicketForm()
else:
form = UserTicketForm()
return render(request, 'createticket.html', locals())
def editar_ticket(request, id):
ticket = Ticket.objects.get(id=id)
if request.method == "POST":
form = TicketForm(request.POST, instance=ticket)
if form.is_valid():
form.save()
return redirect("ticket-detalle", id=id)
else:
form = TicketForm(instance=ticket)
return render(request, "ticket_editar.html", {
"ticket": ticket,
"form": form,
})
def editar_ticket(request, id):
ticket = Ticket.objects.get(id=id)
if request.method == "POST":
form = TicketForm(request.POST, instance=ticket)
if form.is_valid():
form.save()
return redirect("ticket-detalle", id=id)
else:
form = TicketForm(instance=ticket)
return render(request, "ticket_editar.html", {
"ticket": ticket,
"form": form,
})
def ticket_edit(request, ticket_id, response_format='html'):
"Ticket edit"
context = _get_default_context(request)
agent = context['agent']
ticket = get_object_or_404(Ticket, pk=ticket_id)
if not request.user.profile.has_permission(ticket, mode='w'):
return user_denied(request, message="You don't have access to this Ticket")
if request.POST:
if 'cancel' not in request.POST:
form = TicketForm(
request.user.profile, None, agent, request.POST, instance=ticket)
if form.is_valid():
ticket = form.save()
return HttpResponseRedirect(reverse('services_ticket_view', args=[ticket.id]))
else:
return HttpResponseRedirect(reverse('services_ticket_view', args=[ticket.id]))
else:
form = TicketForm(
request.user.profile, None, agent, instance=ticket)
context.update({'form': form,
'ticket': ticket})
return render_to_response('services/ticket_edit', context,
context_instance=RequestContext(request), response_format=response_format)
def ticket_edit(request, ticket_id, response_format='html'):
"Ticket edit"
context = _get_default_context(request)
agent = context['agent']
ticket = get_object_or_404(Ticket, pk=ticket_id)
if not request.user.profile.has_permission(ticket, mode='w'):
return user_denied(request,
message="You don't have access to this Ticket")
if request.POST:
if 'cancel' not in request.POST:
form = TicketForm(request.user.profile,
None,
agent,
request.POST,
instance=ticket)
if form.is_valid():
ticket = form.save()
return HttpResponseRedirect(
reverse('services_ticket_view', args=[ticket.id]))
else:
return HttpResponseRedirect(
reverse('services_ticket_view', args=[ticket.id]))
else:
form = TicketForm(request.user.profile, None, agent, instance=ticket)
context.update({'form': form, 'ticket': ticket})
return render_to_response('services/ticket_edit',
context,
context_instance=RequestContext(request),
response_format=response_format)
def edit_ticket(request, ticket_id=None, template="operations/edit_ticket.html", context=None):
context = context or {}
ticket = None
if ticket_id:
ticket = BaseTicket.objects.get(pk=ticket_id)
ticket_form = TicketForm(
request.POST or None, instance=ticket)
else:
ticket_form = TicketForm(request.POST or None)
if ticket_form.is_valid():
ticket = ticket_form.save(commit=False)
if ticket_id:
ticket.created_by = request.user
ticket.save()
obj = BaseTicket.objects.get(pk=ticket_id)
messages.success(request, 'Ticket %s is updated' %(obj.number))
else:
ticket.created_by = request.user
ticket.number = generate_ticket_ref()
ticket.save()
objj = BaseTicket.objects.latest('id')
messages.success(request, 'Ticket %s is created' %(objj.number))
return redirect(reverse('view_tickets'))
context['form'] = ticket_form
context['ticket'] = ticket
return render(request, template, context)
def support(request):
if request.method == 'POST':
form = TicketForm(request.POST)
if form.is_valid():
form = form.save(commit=False)
form.user_id = request.user.id
form.save()
return redirect(reverse('support'))
tickets = Ticket.objects.all()
comments = Comment.objects.all()
form = TicketForm()
form2 = CommentForm()
args = {
'tickets': tickets,
'form': form,
'comments': comments,
'form2': form2
}
return render(request, "support.html", args)
def contact(request):
data = {}
if request.method == 'POST':
form = TicketForm(request.POST)
if form.is_valid():
f = form.save(commit=False)
f.reference = new_id()
if request.user.is_authenticated():
f.user = request.user
f.save()
else:
form.save()
return redirect('shop:frontpage')
else:
data['form'] = form
return render(request, 'helpdesk/contact.html', data)
else:
data['form'] = TicketForm()
return render(request, 'helpdesk/contact.html', data)
def ticketdetails(request, ticket_id):
ticket = get_object_or_404(Ticket, pk=ticket_id)
tickets = Ticket.history.filter(id=ticket_id)
t = "Edit"
if request.POST:
form = TicketForm(request.POST, instance=ticket)
if form.is_valid():
form.save()
return HttpResponseRedirect('/tickets/')
else:
form = TicketForm(instance=ticket)
return render_to_response("ticketdetails.html", {
'form': form,
't': t,
'tickets': tickets,
}, context_instance=RequestContext(request))
def place_reservation(request, event_id):
tickets = Tickets.objects.filter(event_id = event_id)
if request.method == 'POST':
form = TicketForm(event_id, request.POST)
if form.is_valid():
ticket = form.save(commit=False)
ticket.user = request.user
ticket.save()
ticket.generate_qrcode()
mail = EmailMessage('Event entry ticket', ticket.get_reservation_info(), '*****@*****.**', [ticket.guest_email])
mail.attach_file(ticket.qrcode.url)
mail.send()
return render(request, 'success_res.html')
else:
form = TicketForm(event_id)
return render(request, 'place_reservation.html', {'form': form, 'tickets': tickets})
def ticket_add(request, queue_id=None, response_format='html'):
"Ticket add"
context = _get_default_context(request)
agent = context['agent']
profile = request.user.profile
queue = None
if queue_id:
queue = get_object_or_404(TicketQueue, pk=queue_id)
if not profile.has_permission(queue, mode='x'):
queue = None
if request.POST:
if 'cancel' not in request.POST:
ticket = Ticket(creator=profile)
if not agent:
if queue:
ticket.queue = queue
if queue.default_ticket_status:
ticket.status = queue.default_ticket_status
else:
try:
conf = ModuleSetting.get_for_module(
'anaf.services', 'default_ticket_status')[0]
ticket.status = TicketStatus.objects.get(
pk=long(conf.value))
except:
if 'statuses' in context:
try:
ticket.status = context['statuses'][0]
except:
pass
ticket.priority = queue.default_ticket_priority
ticket.service = queue.default_service
else:
try:
conf = ModuleSetting.get_for_module(
'anaf.services', 'default_ticket_status')[0]
ticket.status = TicketStatus.objects.get(
pk=long(conf.value))
except:
if 'statuses' in context:
try:
ticket.status = context['statuses'][0]
except:
pass
try:
conf = ModuleSetting.get_for_module(
'anaf.services', 'default_ticket_queue')[0]
ticket.queue = TicketQueue.objects.get(
pk=long(conf.value))
except:
if 'queues' in context:
try:
ticket.queue = context['queues'][0]
except:
pass
try:
ticket.caller = profile.get_contact()
except:
pass
form = TicketForm(
profile, queue, agent, request.POST, instance=ticket)
if form.is_valid():
ticket = form.save()
ticket.set_user_from_request(request)
return HttpResponseRedirect(reverse('services_ticket_view', args=[ticket.id]))
else:
return HttpResponseRedirect(reverse('services'))
else:
form = TicketForm(request.user.profile, queue, agent)
context.update({'form': form, 'queue': queue})
return render_to_response('services/ticket_add', context,
context_instance=RequestContext(request), response_format=response_format)
def ticket_add(request, queue_id=None, response_format='html'):
"Ticket add"
context = _get_default_context(request)
agent = context['agent']
profile = request.user.profile
queue = None
if queue_id:
queue = get_object_or_404(TicketQueue, pk=queue_id)
if not profile.has_permission(queue, mode='x'):
queue = None
if request.POST:
if 'cancel' not in request.POST:
ticket = Ticket(creator=profile)
if not agent:
if queue:
ticket.queue = queue
if queue.default_ticket_status:
ticket.status = queue.default_ticket_status
else:
try:
conf = ModuleSetting.get_for_module(
'anaf.services', 'default_ticket_status')[0]
ticket.status = TicketStatus.objects.get(
pk=long(conf.value))
except:
if 'statuses' in context:
try:
ticket.status = context['statuses'][0]
except:
pass
ticket.priority = queue.default_ticket_priority
ticket.service = queue.default_service
else:
try:
conf = ModuleSetting.get_for_module(
'anaf.services', 'default_ticket_status')[0]
ticket.status = TicketStatus.objects.get(
pk=long(conf.value))
except:
if 'statuses' in context:
try:
ticket.status = context['statuses'][0]
except:
pass
try:
conf = ModuleSetting.get_for_module(
'anaf.services', 'default_ticket_queue')[0]
ticket.queue = TicketQueue.objects.get(
pk=long(conf.value))
except:
if 'queues' in context:
try:
ticket.queue = context['queues'][0]
except:
pass
try:
ticket.caller = profile.get_contact()
except:
pass
form = TicketForm(profile,
queue,
agent,
request.POST,
instance=ticket)
if form.is_valid():
ticket = form.save()
ticket.set_user_from_request(request)
return HttpResponseRedirect(
reverse('services_ticket_view', args=[ticket.id]))
else:
return HttpResponseRedirect(reverse('services'))
else:
form = TicketForm(request.user.profile, queue, agent)
context.update({'form': form, 'queue': queue})
return render_to_response('services/ticket_add',
context,
context_instance=RequestContext(request),
response_format=response_format)
