Пример #1
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def createticket(request):
    if request.POST:
        form = TicketForm(request.POST)
        if form.is_valid():
            form.save()
            messages.success(request, 'Ticket added!')
            return HttpResponseRedirect('/tickets/')
    else:
        if request.user.is_superuser:
            form = TicketForm()
        else:
            form = UserTicketForm()

    return render(request, 'createticket.html', locals())
Пример #2
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def editar_ticket(request, id):
    ticket = Ticket.objects.get(id=id)
    if request.method == "POST":

      form = TicketForm(request.POST, instance=ticket)
      if form.is_valid():
          form.save()
          return redirect("ticket-detalle", id=id)
    else:
        form = TicketForm(instance=ticket)

    return render(request, "ticket_editar.html", {
                "ticket": ticket,
                "form": form,
            })
Пример #3
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def editar_ticket(request, id):
    ticket = Ticket.objects.get(id=id)
    if request.method == "POST":

        form = TicketForm(request.POST, instance=ticket)
        if form.is_valid():
            form.save()
            return redirect("ticket-detalle", id=id)
    else:
        form = TicketForm(instance=ticket)

    return render(request, "ticket_editar.html", {
        "ticket": ticket,
        "form": form,
    })
Пример #4
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def ticket_edit(request, ticket_id, response_format='html'):
    "Ticket edit"

    context = _get_default_context(request)
    agent = context['agent']

    ticket = get_object_or_404(Ticket, pk=ticket_id)
    if not request.user.profile.has_permission(ticket, mode='w'):
        return user_denied(request, message="You don't have access to this Ticket")

    if request.POST:
        if 'cancel' not in request.POST:
            form = TicketForm(
                request.user.profile, None, agent, request.POST, instance=ticket)
            if form.is_valid():
                ticket = form.save()
                return HttpResponseRedirect(reverse('services_ticket_view', args=[ticket.id]))
        else:
            return HttpResponseRedirect(reverse('services_ticket_view', args=[ticket.id]))
    else:
        form = TicketForm(
            request.user.profile, None, agent, instance=ticket)

    context.update({'form': form,
                    'ticket': ticket})

    return render_to_response('services/ticket_edit', context,
                              context_instance=RequestContext(request), response_format=response_format)
Пример #5
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def ticket_edit(request, ticket_id, response_format='html'):
    "Ticket edit"

    context = _get_default_context(request)
    agent = context['agent']

    ticket = get_object_or_404(Ticket, pk=ticket_id)
    if not request.user.profile.has_permission(ticket, mode='w'):
        return user_denied(request,
                           message="You don't have access to this Ticket")

    if request.POST:
        if 'cancel' not in request.POST:
            form = TicketForm(request.user.profile,
                              None,
                              agent,
                              request.POST,
                              instance=ticket)
            if form.is_valid():
                ticket = form.save()
                return HttpResponseRedirect(
                    reverse('services_ticket_view', args=[ticket.id]))
        else:
            return HttpResponseRedirect(
                reverse('services_ticket_view', args=[ticket.id]))
    else:
        form = TicketForm(request.user.profile, None, agent, instance=ticket)

    context.update({'form': form, 'ticket': ticket})

    return render_to_response('services/ticket_edit',
                              context,
                              context_instance=RequestContext(request),
                              response_format=response_format)
Пример #6
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def edit_ticket(request,  ticket_id=None, template="operations/edit_ticket.html", context=None):

    context = context or {}
    ticket = None

    if ticket_id:
        ticket = BaseTicket.objects.get(pk=ticket_id)
        ticket_form = TicketForm(
            request.POST or None, instance=ticket)
    else:
        ticket_form = TicketForm(request.POST or None)

    if ticket_form.is_valid():
        ticket = ticket_form.save(commit=False)
        if ticket_id:      
            ticket.created_by = request.user
            ticket.save()
            obj = BaseTicket.objects.get(pk=ticket_id)
            messages.success(request, 'Ticket %s is updated' %(obj.number))
        else:
            ticket.created_by = request.user
            ticket.number = generate_ticket_ref()
            ticket.save()
            objj = BaseTicket.objects.latest('id')
            messages.success(request, 'Ticket %s is created' %(objj.number))


        return redirect(reverse('view_tickets'))

    context['form'] = ticket_form
    context['ticket'] = ticket
    
    return render(request, template, context)
Пример #7
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def support(request):
    if request.method == 'POST':
        form = TicketForm(request.POST)
        if form.is_valid():
            form = form.save(commit=False)
            form.user_id = request.user.id
            form.save()
            return redirect(reverse('support'))
    tickets = Ticket.objects.all()
    comments = Comment.objects.all()
    form = TicketForm()
    form2 = CommentForm()
    args = {
        'tickets': tickets,
        'form': form,
        'comments': comments,
        'form2': form2
    }
    return render(request, "support.html", args)
Пример #8
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def contact(request):
	data = {}
	if request.method == 'POST':
		form = TicketForm(request.POST)
		if form.is_valid():
			f = form.save(commit=False)
			f.reference = new_id()
			if request.user.is_authenticated():
				f.user = request.user
				f.save()
			else:
				form.save()
			return redirect('shop:frontpage')
		else:
			data['form'] = form
			return render(request, 'helpdesk/contact.html', data)
	else:
		data['form'] = TicketForm()
		return render(request, 'helpdesk/contact.html', data)
Пример #9
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def ticketdetails(request, ticket_id):
    ticket = get_object_or_404(Ticket, pk=ticket_id)
    tickets = Ticket.history.filter(id=ticket_id)
    t = "Edit"

    if request.POST:
        form = TicketForm(request.POST, instance=ticket)
        if form.is_valid():
            form.save()

            return HttpResponseRedirect('/tickets/')

    else:
        form = TicketForm(instance=ticket)

    return render_to_response("ticketdetails.html", {
        'form': form,
        't': t,
        'tickets': tickets,
    }, context_instance=RequestContext(request))
Пример #10
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def place_reservation(request, event_id):
    tickets = Tickets.objects.filter(event_id = event_id)
    if request.method == 'POST':
        form = TicketForm(event_id, request.POST)
        if form.is_valid():
            ticket = form.save(commit=False)
            ticket.user = request.user
            ticket.save()
            ticket.generate_qrcode()
            mail = EmailMessage('Event entry ticket', ticket.get_reservation_info(), '*****@*****.**', [ticket.guest_email])
            mail.attach_file(ticket.qrcode.url)
            mail.send()
            return render(request, 'success_res.html')
    else:
        form = TicketForm(event_id)
    return render(request, 'place_reservation.html', {'form': form, 'tickets': tickets})
Пример #11
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def ticket_add(request, queue_id=None, response_format='html'):
    "Ticket add"

    context = _get_default_context(request)
    agent = context['agent']
    profile = request.user.profile

    queue = None
    if queue_id:
        queue = get_object_or_404(TicketQueue, pk=queue_id)
        if not profile.has_permission(queue, mode='x'):
            queue = None

    if request.POST:
        if 'cancel' not in request.POST:
            ticket = Ticket(creator=profile)
            if not agent:
                if queue:
                    ticket.queue = queue
                    if queue.default_ticket_status:
                        ticket.status = queue.default_ticket_status
                    else:
                        try:
                            conf = ModuleSetting.get_for_module(
                                'anaf.services', 'default_ticket_status')[0]
                            ticket.status = TicketStatus.objects.get(
                                pk=long(conf.value))
                        except:
                            if 'statuses' in context:
                                try:
                                    ticket.status = context['statuses'][0]
                                except:
                                    pass
                    ticket.priority = queue.default_ticket_priority
                    ticket.service = queue.default_service
                else:
                    try:
                        conf = ModuleSetting.get_for_module(
                            'anaf.services', 'default_ticket_status')[0]
                        ticket.status = TicketStatus.objects.get(
                            pk=long(conf.value))
                    except:
                        if 'statuses' in context:
                            try:
                                ticket.status = context['statuses'][0]
                            except:
                                pass
                    try:
                        conf = ModuleSetting.get_for_module(
                            'anaf.services', 'default_ticket_queue')[0]
                        ticket.queue = TicketQueue.objects.get(
                            pk=long(conf.value))
                    except:
                        if 'queues' in context:
                            try:
                                ticket.queue = context['queues'][0]
                            except:
                                pass
                try:
                    ticket.caller = profile.get_contact()
                except:
                    pass
            form = TicketForm(
                profile, queue, agent, request.POST, instance=ticket)
            if form.is_valid():
                ticket = form.save()
                ticket.set_user_from_request(request)
                return HttpResponseRedirect(reverse('services_ticket_view', args=[ticket.id]))
        else:
            return HttpResponseRedirect(reverse('services'))
    else:
        form = TicketForm(request.user.profile, queue, agent)

    context.update({'form': form, 'queue': queue})

    return render_to_response('services/ticket_add', context,
                              context_instance=RequestContext(request), response_format=response_format)
Пример #12
0
def ticket_add(request, queue_id=None, response_format='html'):
    "Ticket add"

    context = _get_default_context(request)
    agent = context['agent']
    profile = request.user.profile

    queue = None
    if queue_id:
        queue = get_object_or_404(TicketQueue, pk=queue_id)
        if not profile.has_permission(queue, mode='x'):
            queue = None

    if request.POST:
        if 'cancel' not in request.POST:
            ticket = Ticket(creator=profile)
            if not agent:
                if queue:
                    ticket.queue = queue
                    if queue.default_ticket_status:
                        ticket.status = queue.default_ticket_status
                    else:
                        try:
                            conf = ModuleSetting.get_for_module(
                                'anaf.services', 'default_ticket_status')[0]
                            ticket.status = TicketStatus.objects.get(
                                pk=long(conf.value))
                        except:
                            if 'statuses' in context:
                                try:
                                    ticket.status = context['statuses'][0]
                                except:
                                    pass
                    ticket.priority = queue.default_ticket_priority
                    ticket.service = queue.default_service
                else:
                    try:
                        conf = ModuleSetting.get_for_module(
                            'anaf.services', 'default_ticket_status')[0]
                        ticket.status = TicketStatus.objects.get(
                            pk=long(conf.value))
                    except:
                        if 'statuses' in context:
                            try:
                                ticket.status = context['statuses'][0]
                            except:
                                pass
                    try:
                        conf = ModuleSetting.get_for_module(
                            'anaf.services', 'default_ticket_queue')[0]
                        ticket.queue = TicketQueue.objects.get(
                            pk=long(conf.value))
                    except:
                        if 'queues' in context:
                            try:
                                ticket.queue = context['queues'][0]
                            except:
                                pass
                try:
                    ticket.caller = profile.get_contact()
                except:
                    pass
            form = TicketForm(profile,
                              queue,
                              agent,
                              request.POST,
                              instance=ticket)
            if form.is_valid():
                ticket = form.save()
                ticket.set_user_from_request(request)
                return HttpResponseRedirect(
                    reverse('services_ticket_view', args=[ticket.id]))
        else:
            return HttpResponseRedirect(reverse('services'))
    else:
        form = TicketForm(request.user.profile, queue, agent)

    context.update({'form': form, 'queue': queue})

    return render_to_response('services/ticket_add',
                              context,
                              context_instance=RequestContext(request),
                              response_format=response_format)