def new_ticket():
if request.method == 'GET':
clients = Client.query.all()
products = ProductArea.query.all()
users = TicketUser.query.all()
return render_template('new_ticket.html',
clients=clients,
products=products,
users=users)
else:
title = request.form['title']
description = request.form['description']
top_queue = False
if request.form.get('top_queue'):
top_queue = True if request.form['top_queue'].lower(
) == 'on' else False
target_date = request.form['target_date']
client_id = request.form['client']
product_area_id = request.form['product_area']
ticket_url = request.form['ticket_url']
user_id = request.form['assigned_to']
client = Client.query.get(int(client_id))
product_area = ProductArea.query.get(int(product_area_id))
user = TicketUser.query.get(int(user_id))
if top_queue == True:
for ticket in client.tickets:
ticket.decrease_priority()
ticket = Ticket(
title=title,
description=description,
priority=1 if top_queue == True else len(client.tickets) + 1,
target=parse_date(target_date),
ticket_url=ticket_url,
client=client,
product_area=product_area,
assigned_to=user)
db.session.add(ticket)
db.session.commit()
ticket.add_log(constants.TICKET_LOG_TYPE_STATUS_CHANGE)
return redirect(url_for('tickets'))
