def create_ticket(description,
reclamation,
delay,
customer_service=False,
is_open=False):
if customer_service:
assigned = User.query.get(random.randint(22, 31))
else:
assigned = User.query.get(random.randint(2, 21))
requester = assigned.team.team_leader
if is_open:
finished_date = None
else:
finished_date = reclamation.informed_date + timedelta(
days=delay + random.randint(0, 2))
ticket = Ticket(
ticket_requester=requester,
ticket_assigned=assigned,
description_ticket=description,
reclamation=reclamation,
due_date=reclamation.informed_date + timedelta(days=20),
finished_date=finished_date,
)
db.session.add(ticket)
ticket.creation_date = reclamation.informed_date
db.session.commit()
create_notification(ticket.id, assigned, requester, ticket.creation_date,
reclamation)
