Exemplo n.º 1
0
 def create_instance(self, request, *args, **kwargs):
     ticket = Ticket(creator=request.user.get_profile())
     if not request.agent:
         if request.queue:
             ticket.queue = request.queue
             if request.queue.default_ticket_status:
                 ticket.status = request.queue.default_ticket_status
             else:
                 try:
                     conf = ModuleSetting.get_for_module('maker.services', 'default_ticket_status')[0]
                     ticket.status = TicketStatus.objects.get(pk=long(conf.value))
                 except:
                     if 'statuses' in request.context:
                         try:
                             ticket.status = request.context['statuses'][0]
                         except:
                             pass
             ticket.priority = request.queue.default_ticket_priority
             ticket.service = request.queue.default_service
         else:
             try:
                 conf = ModuleSetting.get_for_module('maker.services', 'default_ticket_status')[0]
                 ticket.status = TicketStatus.objects.get(pk=long(conf.value))
             except:
                 if 'statuses' in request.context:
                     try:
                         ticket.status = request.context['statuses'][0]
                     except:
                         pass
             try:
                 conf = ModuleSetting.get_for_module('maker.services', 'default_ticket_queue')[0]
                 ticket.queue = TicketQueue.objects.get(pk=long(conf.value))
             except:
                 if 'queues' in request.context:
                     try:
                         ticket.queue = request.context['queues'][0]
                     except:
                         pass
         try:
             ticket.caller = request.user.get_profile().get_contact()
         except:
             pass
     return ticket
Exemplo n.º 2
0
def ticket_add(request, queue_id=None, response_format='html'):
    "Ticket add"
    
    context = _get_default_context(request)
    agent = context['agent']
    profile = request.user.get_profile()
    
    queue = None
    if queue_id:
        queue = get_object_or_404(TicketQueue, pk=queue_id)
        if not profile.has_permission(queue, mode='x'):
            queue = None

    if request.POST:
        if not 'cancel' in request.POST:
            ticket = Ticket(creator=profile)
            if not agent:
                if queue:
                    ticket.queue = queue
                    if queue.default_ticket_status:
                        ticket.status = queue.default_ticket_status
                    else:
                        try:
                            conf = ModuleSetting.get_for_module('maker.services', 'default_ticket_status')[0]
                            ticket.status = TicketStatus.objects.get(pk=long(conf.value))
                        except:
                            if 'statuses' in context:
                                try:
                                    ticket.status = context['statuses'][0]
                                except:
                                    pass
                    ticket.priority = queue.default_ticket_priority
                    ticket.service = queue.default_service
                else:
                    try:
                        conf = ModuleSetting.get_for_module('maker.services', 'default_ticket_status')[0]
                        ticket.status = TicketStatus.objects.get(pk=long(conf.value))
                    except:
                        if 'statuses' in context:
                            try:
                                ticket.status = context['statuses'][0]
                            except:
                                pass
                    try:
                        conf = ModuleSetting.get_for_module('maker.services', 'default_ticket_queue')[0]
                        ticket.queue = TicketQueue.objects.get(pk=long(conf.value))
                    except:
                        if 'queues' in context:
                            try:
                                ticket.queue = context['queues'][0]
                            except:
                                pass
                try:
                    ticket.caller = profile.get_contact()
                except:
                    pass
            form = TicketForm(profile, queue, agent, request.POST, instance=ticket)
            if form.is_valid():
                ticket = form.save()
                ticket.set_user_from_request(request)
                return HttpResponseRedirect(reverse('services_ticket_view', args=[ticket.id]))
        else:
            return HttpResponseRedirect(reverse('services'))
    else:
        form = TicketForm(request.user.get_profile(), queue, agent)
    
    context.update({'form': form, 'queue': queue})

    return render_to_response('services/ticket_add', context,
                              context_instance=RequestContext(request), response_format=response_format)