def create_instance(self, request, *args, **kwargs):
ticket = Ticket(creator=request.user.get_profile())
if not request.agent:
if request.queue:
ticket.queue = request.queue
if request.queue.default_ticket_status:
ticket.status = request.queue.default_ticket_status
else:
try:
conf = ModuleSetting.get_for_module('maker.services', 'default_ticket_status')[0]
ticket.status = TicketStatus.objects.get(pk=long(conf.value))
except:
if 'statuses' in request.context:
try:
ticket.status = request.context['statuses'][0]
except:
pass
ticket.priority = request.queue.default_ticket_priority
ticket.service = request.queue.default_service
else:
try:
conf = ModuleSetting.get_for_module('maker.services', 'default_ticket_status')[0]
ticket.status = TicketStatus.objects.get(pk=long(conf.value))
except:
if 'statuses' in request.context:
try:
ticket.status = request.context['statuses'][0]
except:
pass
try:
conf = ModuleSetting.get_for_module('maker.services', 'default_ticket_queue')[0]
ticket.queue = TicketQueue.objects.get(pk=long(conf.value))
except:
if 'queues' in request.context:
try:
ticket.queue = request.context['queues'][0]
except:
pass
try:
ticket.caller = request.user.get_profile().get_contact()
except:
pass
return ticket
def ticket_add(request, queue_id=None, response_format='html'):
"Ticket add"
context = _get_default_context(request)
agent = context['agent']
profile = request.user.get_profile()
queue = None
if queue_id:
queue = get_object_or_404(TicketQueue, pk=queue_id)
if not profile.has_permission(queue, mode='x'):
queue = None
if request.POST:
if not 'cancel' in request.POST:
ticket = Ticket(creator=profile)
if not agent:
if queue:
ticket.queue = queue
if queue.default_ticket_status:
ticket.status = queue.default_ticket_status
else:
try:
conf = ModuleSetting.get_for_module('maker.services', 'default_ticket_status')[0]
ticket.status = TicketStatus.objects.get(pk=long(conf.value))
except:
if 'statuses' in context:
try:
ticket.status = context['statuses'][0]
except:
pass
ticket.priority = queue.default_ticket_priority
ticket.service = queue.default_service
else:
try:
conf = ModuleSetting.get_for_module('maker.services', 'default_ticket_status')[0]
ticket.status = TicketStatus.objects.get(pk=long(conf.value))
except:
if 'statuses' in context:
try:
ticket.status = context['statuses'][0]
except:
pass
try:
conf = ModuleSetting.get_for_module('maker.services', 'default_ticket_queue')[0]
ticket.queue = TicketQueue.objects.get(pk=long(conf.value))
except:
if 'queues' in context:
try:
ticket.queue = context['queues'][0]
except:
pass
try:
ticket.caller = profile.get_contact()
except:
pass
form = TicketForm(profile, queue, agent, request.POST, instance=ticket)
if form.is_valid():
ticket = form.save()
ticket.set_user_from_request(request)
return HttpResponseRedirect(reverse('services_ticket_view', args=[ticket.id]))
else:
return HttpResponseRedirect(reverse('services'))
else:
form = TicketForm(request.user.get_profile(), queue, agent)
context.update({'form': form, 'queue': queue})
return render_to_response('services/ticket_add', context,
context_instance=RequestContext(request), response_format=response_format)