'full_resolution_time_in_minutes': t['full_resolution_time_in_minutes'], 'full_resolution_time_in_minutes_within_business_hours': t['full_resolution_time_in_minutes_within_business_hours'], 'agent_wait_time_in_minutes': t['agent_wait_time_in_minutes'], 'agent_wait_time_in_minutes_within_business_hours': t['agent_wait_time_in_minutes_within_business_hours'], 'requester_wait_time_in_minutes': t['requester_wait_time_in_minutes'], 'requester_wait_time_in_minutes_within_business_hours': t['requester_wait_time_in_minutes_within_business_hours'], 'on_hold_time_in_minutes': t['on_hold_time_in_minutes'], 'on_hold_time_in_minutes_within_business_hours': t['on_hold_time_in_minutes_within_business_hours'], 'url': t['url'], 'datasift_username': t['field_20729302'], 'category': t['field_20409116'], 'status': t['status'], 'jira_ticket_id' : t['field_22679531'] } logging.debug("Database data: {0}".format(ticket_data)) zendeskDb.execute_query(dbQuery, ticket_data) # Properly close the connection if len(tickets['results']): zendeskDb.commit() else: zendeskDb.close() logging.info("Completed pulling tickets from Zendesk. End time is: {0}".format(tickets['end_time'])) logging.info("INCREMENTAL_EXPORT: end_time={0}".format(tickets['end_time'])) zendeskDb.update_job_timestamp("INCREMENTAL_EXPORT", str(tickets['end_time'])) logging.info("Done exporting Zendesk ticket updates.")
'user_id' : r[0][0], 'email' : r[0][1], 'username' : r[0][2], 'name' : account['Name'].decode('utf-8'), 'accountid' : account['Id'] } print data insert = """ INSERT into account_link (datasift_user_id, datasift_username, datasift_email_address, accountid, accountname) VALUES ('%(user_id)s', '%(username)s', '%(email)s', '%(accountid)s', '%(name)s') ON DUPLICATE KEY UPDATE datasift_username = '******', datasift_email_address = '%(email)s', accountid = '%(accountid)s', accountname = '%(name)s' """ % data logging.debug("MySQL Query: {0}".format(insert.encode('utf-8'))) mysqlDb.connect() mysqlDb.execute_query(insert) mysqlDb.commit() sfdc_update[account['Id']].append(r[0][2]) # Append the username returned # Update SFDC with the usernames if len(sfdc_update): data = {} for sfdc_id, usernames in sfdc_update.items(): data[sfdc_id] = ", ".join(usernames) sfdc.update_sfdc_object('Account', 'Username_s__c', data) logging.info("Finished updating SFDC.") try: sfdcLastModified = sfdc.sfdc_timestamp() logging.info("Current Salesforce Timestamp: {0}".format(sfdcLastModified))