'full_resolution_time_in_minutes': t['full_resolution_time_in_minutes'],
'full_resolution_time_in_minutes_within_business_hours': t['full_resolution_time_in_minutes_within_business_hours'],
'agent_wait_time_in_minutes': t['agent_wait_time_in_minutes'],
'agent_wait_time_in_minutes_within_business_hours': t['agent_wait_time_in_minutes_within_business_hours'],
'requester_wait_time_in_minutes': t['requester_wait_time_in_minutes'],
'requester_wait_time_in_minutes_within_business_hours': t['requester_wait_time_in_minutes_within_business_hours'],
'on_hold_time_in_minutes': t['on_hold_time_in_minutes'],
'on_hold_time_in_minutes_within_business_hours': t['on_hold_time_in_minutes_within_business_hours'],
'url': t['url'],
'datasift_username': t['field_20729302'],
'category': t['field_20409116'],
'status': t['status'],
'jira_ticket_id' : t['field_22679531']
}
logging.debug("Database data: {0}".format(ticket_data))
zendeskDb.execute_query(dbQuery, ticket_data)
# Properly close the connection
if len(tickets['results']):
zendeskDb.commit()
else:
zendeskDb.close()
logging.info("Completed pulling tickets from Zendesk. End time is: {0}".format(tickets['end_time']))
logging.info("INCREMENTAL_EXPORT: end_time={0}".format(tickets['end_time']))
zendeskDb.update_job_timestamp("INCREMENTAL_EXPORT", str(tickets['end_time']))
logging.info("Done exporting Zendesk ticket updates.")
'user_id' : r[0][0],
'email' : r[0][1],
'username' : r[0][2],
'name' : account['Name'].decode('utf-8'),
'accountid' : account['Id']
}
print data
insert = """
INSERT into account_link
(datasift_user_id, datasift_username, datasift_email_address, accountid, accountname)
VALUES ('%(user_id)s', '%(username)s', '%(email)s', '%(accountid)s', '%(name)s')
ON DUPLICATE KEY UPDATE datasift_username = '******', datasift_email_address = '%(email)s', accountid = '%(accountid)s', accountname = '%(name)s'
""" % data
logging.debug("MySQL Query: {0}".format(insert.encode('utf-8')))
mysqlDb.connect()
mysqlDb.execute_query(insert)
mysqlDb.commit()
sfdc_update[account['Id']].append(r[0][2]) # Append the username returned
# Update SFDC with the usernames
if len(sfdc_update):
data = {}
for sfdc_id, usernames in sfdc_update.items():
data[sfdc_id] = ", ".join(usernames)
sfdc.update_sfdc_object('Account', 'Username_s__c', data)
logging.info("Finished updating SFDC.")
try:
sfdcLastModified = sfdc.sfdc_timestamp()
logging.info("Current Salesforce Timestamp: {0}".format(sfdcLastModified))
