def setUp(self):
self.group, created = Group.objects.get_or_create(name='test')
self.user, created = DjangoUser.objects.get_or_create(
username=self.username)
self.user.set_password(self.password)
self.user.save()
self.perspective = Perspective(name='test')
self.perspective.set_default_user()
self.perspective.save()
ModuleSetting.set('default_perspective', self.perspective.id)
self.contact_type = ContactType(name='test')
self.contact_type.set_default_user()
self.contact_type.save()
self.contact = Contact(name='test', contact_type=self.contact_type)
self.contact.set_default_user()
self.contact.save()
self.status = TicketStatus(name='TestStatus')
self.status.set_default_user()
self.status.save()
self.queue = TicketQueue(name='TestQueue',
default_ticket_status=self.status)
self.queue.set_default_user()
self.queue.save()
self.ticket = Ticket(name='TestTicket',
status=self.status,
queue=self.queue)
self.ticket.set_default_user()
self.ticket.save()
self.agent = ServiceAgent(related_user=self.user.profile,
available_from=datetime.time(9),
available_to=datetime.time(17))
self.agent.set_default_user()
self.agent.save()
self.service = Service(name='test')
self.service.set_default_user()
self.service.save()
self.sla = ServiceLevelAgreement(name='test',
service=self.service,
client=self.contact,
provider=self.contact)
self.sla.set_default_user()
self.sla.save()
def create_instance(self, request, *args, **kwargs):
ticket = Ticket(creator=request.user.profile)
if not request.agent:
if request.queue:
ticket.queue = request.queue
if request.queue.default_ticket_status:
ticket.status = request.queue.default_ticket_status
else:
try:
conf = ModuleSetting.get_for_module(
'anaf.services', 'default_ticket_status')[0]
ticket.status = TicketStatus.objects.get(
pk=long(conf.value))
except:
if 'statuses' in request.context:
try:
ticket.status = request.context['statuses'][0]
except:
pass
ticket.priority = request.queue.default_ticket_priority
ticket.service = request.queue.default_service
else:
try:
conf = ModuleSetting.get_for_module(
'anaf.services', 'default_ticket_status')[0]
ticket.status = TicketStatus.objects.get(
pk=long(conf.value))
except:
if 'statuses' in request.context:
try:
ticket.status = request.context['statuses'][0]
except:
pass
try:
conf = ModuleSetting.get_for_module(
'anaf.services', 'default_ticket_queue')[0]
ticket.queue = TicketQueue.objects.get(pk=long(conf.value))
except:
if 'queues' in request.context:
try:
ticket.queue = request.context['queues'][0]
except:
pass
try:
ticket.caller = request.user.profile.get_contact()
except:
pass
return ticket
