def create_instance(self, request, *args, **kwargs):
ticket = Ticket(creator=request.user.profile)
if not request.agent:
if request.queue:
ticket.queue = request.queue
if request.queue.default_ticket_status:
ticket.status = request.queue.default_ticket_status
else:
try:
conf = ModuleSetting.get_for_module(
'anaf.services', 'default_ticket_status')[0]
ticket.status = TicketStatus.objects.get(
pk=long(conf.value))
except:
if 'statuses' in request.context:
try:
ticket.status = request.context['statuses'][0]
except:
pass
ticket.priority = request.queue.default_ticket_priority
ticket.service = request.queue.default_service
else:
try:
conf = ModuleSetting.get_for_module(
'anaf.services', 'default_ticket_status')[0]
ticket.status = TicketStatus.objects.get(
pk=long(conf.value))
except:
if 'statuses' in request.context:
try:
ticket.status = request.context['statuses'][0]
except:
pass
try:
conf = ModuleSetting.get_for_module(
'anaf.services', 'default_ticket_queue')[0]
ticket.queue = TicketQueue.objects.get(pk=long(conf.value))
except:
if 'queues' in request.context:
try:
ticket.queue = request.context['queues'][0]
except:
pass
try:
ticket.caller = request.user.profile.get_contact()
except:
pass
return ticket
