def getInteractions(self, force_update=False):
self.interactions = {}
case_id = str(self.id)
int_file = shelve.open('interactions', writeback=True)
if force_update:
self.logger.debug('Updating interactions for case #%s...' % case_id)
res, content = fn.getFromDesk('interactions', case_id=self.id)
int_file[case_id] = data = content
else:
try:
data = int_file[case_id]
except KeyError:
self.logger.debug(
'Downloading interactions for case #%s...' % case_id)
res, content = fn.getFromDesk('interactions', case_id=self.id)
int_file[case_id] = data = content
finally:
int_file.close()
try:
for result in data['results']:
theInteraction = result['interaction']
interaction_id = theInteraction['id']
self.interactions[interaction_id] = Interaction(theInteraction)
return self.interactions
except:
self.logger.error('Status: %s' % res['status'])
sys.exit()
def __init__(self, case_id=None, data=None, force_update=False):
# Only accept values for one of either case_id or data, not neither/both
self.logger = logging.getLogger('desk.classes.Case')
self.logger.debug('creating an instance of Case')
if not (case_id or data):
self.logger.error('When instantiating a Case you must specify '
'either the case data or case ID.')
sys.exit()
pref_attrs = {'case_status_type': 'status'}
case_file = shelve.open('cases', writeback=True)
try:
# If possible, convert case id to string. 'int' is used to avoid
# converting None to a string, which is bad.
case_id = str(int(case_id))
except:
# But no big deal if you can't, we'll catch the error elsewhere.
pass
if force_update:
try:
# Re-download the case from Desk using the case id.
self.logger.debug('Updating case #%s...' % case_id)
res, content = fn.getFromDesk('cases/'+case_id)
case_file[case_id] = data = content['case']
except NameError:
# Catch errors due to no case id specified.
self.logger.error('When specifying force_update in a case '
'instantiation, make sure to specify id_num too.')
sys.exit()
finally:
case_file.close()
else:
try:
# Try to grab case data from cache.
data = case_file[case_id]
except TypeError:
# Data provided but ID not included. Store case using data from
# case search.
self.logger.debug("We have data for this case and we don't "
"have the case yet so let's use the data")
except KeyError:
# ID but no data passed. Data not in cache. Download from Desk.
self.logger.debug('Downloading case #%s...' % case_id)
res, content = fn.getFromDesk('cases/'+case_id)
case_file[case_id] = data = content['case']
finally:
case_file.close()
super(Case, self).__init__(data, pref_attrs=pref_attrs)
def __init__(self, force_update=False, **params):
self.logger = logging.getLogger('desk.classes.CaseSearch')
self.logger.debug('creating an instance of CaseSearch')
res, content = fn.getFromDesk('cases', **params)
self.data = content
self.params = params
try:
super(CaseSearch, self).__init__(self.data)
except:
self.logger.error('Status: %s' % res['status'])
new, updated, old = fn.updateSieve(self)
self.cases = self.new = self.updated = self.old = {}
for result in self.results:
case_id = result['case']['id']
if force_update:
self.logger.debug('Update forced on %s' % case_id)
self.cases[case_id] = self.updated[case_id] = Case(
case_id=case_id, force_update=True)
elif str(case_id) in old:
self.logger.debug('No update needed for %s' % case_id)
self.cases[case_id] = self.old[case_id] = Case(case_id=case_id)
elif str(case_id) in updated:
self.logger.debug('Update needed for %s' % case_id)
self.cases[case_id] = self.updated[case_id] = Case(
case_id=case_id, force_update=True)
elif str(case_id) in new:
self.logger.debug('Data needed for new case %s' % case_id)
self.cases[case_id] = self.new[case_id] = Case(
data=result['case'])
