class NotesTest(unittest.TestCase):
def setUp(self):
self.sdplus_api = API(sdplus_api_key, sdplus_base_url)
fields = {
'reqtemplate':
'Default Request', # or 'General IT Request' which has supplier ref, but also Due by Date,
'requesttype':
'Service Request',
'status':
'Hold - Awaiting Third Party',
'requester':
'Simon Crouch',
'mode':
'@Southmead Retained Estate', # site
'best contact number':
'-',
'Exact Location':
'white room',
'group':
'Back Office Third Party/CSC',
'assignee':
'Simon Crouch',
'subject':
'This is a test call only - please ignore',
'description':
'This is a test call only (description) - please ignore',
'service':
'.Lorenzo/Galaxy - IT Templates', # Service Category
'category':
'Clinical Applications Incident', # Self Service Incident
'subcategory':
'Lorenzo',
'impact':
'3 Impacts Department',
'urgency':
'3 Business Operations Slightly Affected - Requires response within 8 hours of created time'
}
result = self.sdplus_api.request_add(fields)
self.request_id = result['workorderid']
print('(Created call ' + self.request_id + ')')
def tearDown(self):
result = self.sdplus_api.request_delete(self.request_id)
print(result['response_status'])
def test_note_add(self):
result = self.sdplus_api.note_add(self.request_id,
text='Test note add')
self.assertEqual(result['response_status'], 'Success')
def test_note_view_all(self):
result = self.sdplus_api.note_view_all(self.request_id)
self.assertEqual(result['response_status'], 'Success')
class RequestTest(unittest.TestCase):
def setUp(self):
self.attachment_path = r'c:\file.txt'
self.technician_id = '12345'
self.sdplus_api = API(sdplus_api_key, sdplus_base_url)
fields = {
'reqtemplate':
'Default Request', # or 'General IT Request' which has supplier ref, but also Due by Date,
'requesttype':
'Service Request',
'status':
'Hold - Awaiting Third Party',
'requester':
'Simon Crouch',
'mode':
'@Southmead Retained Estate', # site
'best contact number':
'-',
'Exact Location':
'white room',
'group':
'Back Office Third Party/CSC',
'assignee':
'Simon Crouch',
'subject':
'This is a test call only - please ignore',
'description':
'This is a test call only (description) - please ignore',
'service':
'.Lorenzo/Galaxy - IT Templates', # Service Category
'category':
'Clinical Applications Incident', # Self Service Incident
'subcategory':
'Lorenzo',
'impact':
'3 Impacts Department',
'urgency':
'3 Business Operations Slightly Affected - Requires response within 8 hours of created time'
}
result = self.sdplus_api.request_add(fields)
self.request_id = result['workorderid']
print('(Created call ' + self.request_id + ')')
def tearDown(self):
result = self.sdplus_api.request_delete(self.request_id)
print(result['response_status'])
def test_request_close(self):
self.sdplus_api.request_pickup(self.request_id)
result = self.sdplus_api.request_close(self.request_id, True)
self.assertEqual(result['response_status'], 'Success')
def test_request_edit(self):
result = self.sdplus_api.request_edit(
self.request_id,
{'subject': 'Test subject - now edited successfully'})
self.assertEqual(result['response_status'], 'Success')
def test_request_view(self):
result = self.sdplus_api.request_view(self.request_id)
self.assertEqual(result['response_status'], 'Success')
def test_request_get_conversations(self):
result = self.sdplus_api.request_get_conversations(self.request_id)
self.assertEqual(result['response_status'], 'Success')
def test_request_add_attachment(self):
result = self.sdplus_api.request_add_attachment(
self.request_id, self.attachment_path)
self.assertEqual(result['response_status'], 'Success')
def test_request_add_resolution(self):
result = self.sdplus_api.request_adding_resolution(
self.request_id, 'Resolution test text add')
self.assertEqual(result['response_status'], 'Success')
def test_request_pickup(self):
print(self.test_request_pickup.__name__)
result = self.sdplus_api.request_pickup(self.request_id)
self.assertEqual(result['response_status'], 'Success')
def test_request_assign(self):
result = self.sdplus_api.request_assign(self.request_id,
self.technician_id)
self.assertEqual(result['response_status'], 'Success')
def test_request_reply(self):
fields = {
'to': '*****@*****.**',
'cc': '*****@*****.**',
'subject': 'subject test reply',
'description': 'Test description reply'
}
result = self.sdplus_api.request_reply(self.request_id, fields)
self.assertEqual(result['response_status'], 'Success')
def test_request_get_notifications(self):
result = self.sdplus_api.request_get_notifications(self.request_id)
self.assertEqual(result['response_status'], 'Success')
def test_request_get_all_conversations(self):
result = self.sdplus_api.request_get_all_conversations(self.request_id)
self.assertEqual(result['response_status'], 'Success')
def test_request_editing_resolution(self):
self.sdplus_api.request_adding_resolution(self.request_id,
'Resolution text on create')
result = self.sdplus_api.request_editing_resolution(
self.request_id, 'Resolution test text edit')
self.assertEqual(result['response_status'], 'Success')
def test_request_get_resolution(self):
self.sdplus_api.request_adding_resolution(self.request_id,
'Resolution text on create')
result = self.sdplus_api.request_get_resolution(self.request_id)
self.assertEqual(result['response_status'], 'Success')
