def process_calls():
"""
Go through all "Back Office Third Party/CSC" calls, classifying if open or closed
:return:
"""
try:
sdplus_api = API(os.environ['SDPLUS_ADMIN'], 'http://sdplus/sdpapi/')
if not sdplus_api:
raise KeyError
except KeyError:
print(
'Windows environment varible for "SDPLUS_ADMIN" (the API key for sdplus) wasn\'t found. \n'
'Please correct using ""setx SDPLUS_ADMIN <insert your own SDPLUS key here>" in a command line.'
)
sys.exit(1)
result = []
all_queues = sdplus_api.request_get_requests(
'Back Office Third Party/CSC_QUEUE')
for each_call in all_queues:
conversations = sdplus_api.request_get_all_conversations(
each_call['workorderid'])
each_call['classification'] = classify_call(conversations)
each_call['Others involved'] = find_all_people_involved(
conversations, each_call['requester'])
each_call['CSC open/reopen date'] = find_date_csc_opened_call(
conversations)
each_call['CSC severity'] = find_csc_severity(conversations)
result.append(each_call)
return result
class RequestGeneralTest(unittest.TestCase):
def setUp(self):
self.sdplus_api = API(sdplus_api_key, sdplus_base_url)
def test_requests_get_requests(self):
result = self.sdplus_api.request_get_requests()
self.assertEqual(result['response_status'], 'Success')
def test_request_get_request_filters(self):
result = self.sdplus_api.request_get_request_filters()
self.assertEqual(result['response_status'], 'Success')
