def process_calls():
"""
Go through all "Back Office Third Party/CSC" calls, classifying if open or closed
:return:
"""
try:
sdplus_api = API(os.environ['SDPLUS_ADMIN'], 'http://sdplus/sdpapi/')
if not sdplus_api:
raise KeyError
except KeyError:
print(
'Windows environment varible for "SDPLUS_ADMIN" (the API key for sdplus) wasn\'t found. \n'
'Please correct using ""setx SDPLUS_ADMIN <insert your own SDPLUS key here>" in a command line.'
)
sys.exit(1)
result = []
all_queues = sdplus_api.request_get_requests(
'Back Office Third Party/CSC_QUEUE')
for each_call in all_queues:
conversations = sdplus_api.request_get_all_conversations(
each_call['workorderid'])
each_call['classification'] = classify_call(conversations)
each_call['Others involved'] = find_all_people_involved(
conversations, each_call['requester'])
each_call['CSC open/reopen date'] = find_date_csc_opened_call(
conversations)
each_call['CSC severity'] = find_csc_severity(conversations)
result.append(each_call)
return result
class RequestTest(unittest.TestCase):
def setUp(self):
self.attachment_path = r'c:\file.txt'
self.technician_id = '12345'
self.sdplus_api = API(sdplus_api_key, sdplus_base_url)
fields = {
'reqtemplate':
'Default Request', # or 'General IT Request' which has supplier ref, but also Due by Date,
'requesttype':
'Service Request',
'status':
'Hold - Awaiting Third Party',
'requester':
'Simon Crouch',
'mode':
'@Southmead Retained Estate', # site
'best contact number':
'-',
'Exact Location':
'white room',
'group':
'Back Office Third Party/CSC',
'assignee':
'Simon Crouch',
'subject':
'This is a test call only - please ignore',
'description':
'This is a test call only (description) - please ignore',
'service':
'.Lorenzo/Galaxy - IT Templates', # Service Category
'category':
'Clinical Applications Incident', # Self Service Incident
'subcategory':
'Lorenzo',
'impact':
'3 Impacts Department',
'urgency':
'3 Business Operations Slightly Affected - Requires response within 8 hours of created time'
}
result = self.sdplus_api.request_add(fields)
self.request_id = result['workorderid']
print('(Created call ' + self.request_id + ')')
def tearDown(self):
result = self.sdplus_api.request_delete(self.request_id)
print(result['response_status'])
def test_request_close(self):
self.sdplus_api.request_pickup(self.request_id)
result = self.sdplus_api.request_close(self.request_id, True)
self.assertEqual(result['response_status'], 'Success')
def test_request_edit(self):
result = self.sdplus_api.request_edit(
self.request_id,
{'subject': 'Test subject - now edited successfully'})
self.assertEqual(result['response_status'], 'Success')
def test_request_view(self):
result = self.sdplus_api.request_view(self.request_id)
self.assertEqual(result['response_status'], 'Success')
def test_request_get_conversations(self):
result = self.sdplus_api.request_get_conversations(self.request_id)
self.assertEqual(result['response_status'], 'Success')
def test_request_add_attachment(self):
result = self.sdplus_api.request_add_attachment(
self.request_id, self.attachment_path)
self.assertEqual(result['response_status'], 'Success')
def test_request_add_resolution(self):
result = self.sdplus_api.request_adding_resolution(
self.request_id, 'Resolution test text add')
self.assertEqual(result['response_status'], 'Success')
def test_request_pickup(self):
print(self.test_request_pickup.__name__)
result = self.sdplus_api.request_pickup(self.request_id)
self.assertEqual(result['response_status'], 'Success')
def test_request_assign(self):
result = self.sdplus_api.request_assign(self.request_id,
self.technician_id)
self.assertEqual(result['response_status'], 'Success')
def test_request_reply(self):
fields = {
'to': '*****@*****.**',
'cc': '*****@*****.**',
'subject': 'subject test reply',
'description': 'Test description reply'
}
result = self.sdplus_api.request_reply(self.request_id, fields)
self.assertEqual(result['response_status'], 'Success')
def test_request_get_notifications(self):
result = self.sdplus_api.request_get_notifications(self.request_id)
self.assertEqual(result['response_status'], 'Success')
def test_request_get_all_conversations(self):
result = self.sdplus_api.request_get_all_conversations(self.request_id)
self.assertEqual(result['response_status'], 'Success')
def test_request_editing_resolution(self):
self.sdplus_api.request_adding_resolution(self.request_id,
'Resolution text on create')
result = self.sdplus_api.request_editing_resolution(
self.request_id, 'Resolution test text edit')
self.assertEqual(result['response_status'], 'Success')
def test_request_get_resolution(self):
self.sdplus_api.request_adding_resolution(self.request_id,
'Resolution text on create')
result = self.sdplus_api.request_get_resolution(self.request_id)
self.assertEqual(result['response_status'], 'Success')
