def QueryMySql(query): # Create object for internal database methods (mySQL) mysqlDb = MySqlTask(config.mysql_username, config.mysql_password, config.mysql_host, config.mysql_database) mysqlDb.connect() results = mysqlDb.select_query(query) mysqlDb.close() return results
'full_resolution_time_in_minutes_within_business_hours': t['full_resolution_time_in_minutes_within_business_hours'],
'agent_wait_time_in_minutes': t['agent_wait_time_in_minutes'],
'agent_wait_time_in_minutes_within_business_hours': t['agent_wait_time_in_minutes_within_business_hours'],
'requester_wait_time_in_minutes': t['requester_wait_time_in_minutes'],
'requester_wait_time_in_minutes_within_business_hours': t['requester_wait_time_in_minutes_within_business_hours'],
'on_hold_time_in_minutes': t['on_hold_time_in_minutes'],
'on_hold_time_in_minutes_within_business_hours': t['on_hold_time_in_minutes_within_business_hours'],
'url': t['url'],
'datasift_username': t['field_20729302'],
'category': t['field_20409116'],
'status': t['status'],
'jira_ticket_id' : t['field_22679531']
}
logging.debug("Database data: {0}".format(ticket_data))
zendeskDb.execute_query(dbQuery, ticket_data)
# Properly close the connection
if len(tickets['results']):
zendeskDb.commit()
else:
zendeskDb.close()
logging.info("Completed pulling tickets from Zendesk. End time is: {0}".format(tickets['end_time']))
logging.info("INCREMENTAL_EXPORT: end_time={0}".format(tickets['end_time']))
zendeskDb.update_job_timestamp("INCREMENTAL_EXPORT", str(tickets['end_time']))
logging.info("Done exporting Zendesk ticket updates.")
# Different MySQL Query if there is no license consumption
else:
insert_query = ("""
INSERT INTO {0}
(`username`, `start`, `startDate`, `end`, `endDate`, `stream_type`, `stream_hash`, `seconds`)
VALUES ('%(username)s', %(start)s, '%(startDate)s', %(end)s, '%(endDate)s', '%(stream_type)s', '%(stream_hash)s', %(seconds)s);
""").format(_table_name)
# Concatenate all the INSERT statements
insert_string += " ".join(insert_query.split()) % data
try:
insert_count= 0
cursor = mysql.execute_many(insert_string)
for insert in cursor:
insert_count += 1
# Commit the inserts for the user (if there are results)
if insert_count: mysql.commit()
else: mysql.close()
except Exception, err:
logging.exception(err)
logging.error("Query: {0}".format(insert_string))
continue
else:
logging.info("No streams consumed in the past 24 hours for user: {0}".format(username))
logging.info("Tasks completed.")
