def cPanelAsignador():
if "ID" in session and session['Tipo'] == 3:
objTicket = Ticket()
objDep = Departamento()
deps = objDep.ListarDepartamentosXEstado(1)
tickets = objTicket.ListarTicketsXAsignar(int(session['Empresa']))
return render_template('asignador/cPanelAsignador.html', avatar=session["Avatar"], tickets=tickets, departamentos=deps, ID=session['ID'])
else:
return redirect(url_for('index'))
def cargarTickets():
if request.method == "POST" and "ID" in session:
plantilla = ""
idFiltro = request.form["idFiltro"]
objTicket = Ticket()
if session['Tipo'] == 1:
tickets = objTicket.ListarTicketsXEstado(idFiltro)
elif session['Tipo'] == 2:
tickets = objTicket.ListarTicketsXEmpresaDep(session['Empresa'],session['Departamento'],idFiltro)
elif session['Tipo'] == 4 and int(idFiltro) == 1:
tickets = objTicket.ListarTicketsXEmpresaDep(session['Empresa'],session['Departamento'],idFiltro)
elif session['Tipo'] == 4 and int(idFiltro) != 1:
tickets = objTicket.ListarTicketsXEmpleado(idFiltro,session['ID'])
elif session['Tipo'] == 3:
tickets = objTicket.ListarTicketsXAsignar(session['Empresa'])
elif session['Tipo'] == 5:
tickets = objTicket.ListarTicketsXEmpresaCliente(session['Empresa'],idFiltro)
elif session['Tipo'] == 6:
tickets = objTicket.ListarTicketsXCliente(idFiltro,session['ID'])
if len(tickets) > 0:
for ticket in tickets:
Asignador = ticket.Asignador if (ticket.Asignador != None) else 'Vacio'
Solucionador = ticket.Solucionador if (ticket.Solucionador != None) else 'Vacio'
Departamento = ticket.Departamento if (ticket.Departamento != None) else 'Vacio'
FechaHoraResolucion = ticket.FechaHoraResolucion if (ticket.FechaHoraResolucion != None) else 'Vacio'
Calificacion = ticket.Calificacion if (ticket.Calificacion != None) else 'Vacio'
Resolucion = ticket.Resolucion if (ticket.Resolucion != None) else 'Vacio'
Prioridad = ticket.Prioridad if (ticket.Prioridad != None) else 'Vacio'
boton1 = "<button class='btn btn-success mt-1 mr-3' style='width: 120px !important;' detallesTicket>Ver</button>"
boton2 = "<button data-toggle='modal' data-target='#asignarTicketModal' class='btn btn-warning mt-1' style='width: 120px !important;' IdTicketAs='"+str(ticket.IdTicket)+"'>Asignar</button>"
if ticket.Estado == "Resuelto" and (session['Tipo'] == 1 or session['Tipo'] == 2):
boton2 = "<button class='btn btn-danger mt-1' style='width: 120px !important;' IdTicketElim="+str(ticket.IdTicket)+">Eliminar</button>"
elif (ticket.Estado == "Pendiente" or ticket.Estado == "Trabajando") and (session['Tipo'] == 1 or session['Tipo'] == 2):
boton2 = ""
elif ticket.Estado == "Pendiente" and session['Tipo'] == 3:
boton1 = "<button data-toggle='modal' data-target='#asignarTicketModal' class='btn btn-warning mt-1 mr-3' style='width: 120px !important;' IdTicketAs='"+str(ticket.IdTicket)+"'>Asignar</button>"
boton2 = "<button class='btn btn-danger mt-1' style='width: 120px !important;' IdTicketElim="+str(ticket.IdTicket)+">Eliminar</button>"
elif ticket.Estado == "Pendiente" and session['Tipo'] == 4:
boton2 = "<button class='btn btn-primary mt-1' style='width: 120px !important;' IdTicketTrabajar='"+str(ticket.IdTicket)+"'>Trabajar</button>"
elif ticket.Estado == "Trabajando" and session['Tipo'] == 4:
boton2 = "<button data-toggle='modal' data-target='#resolucionTicket' class='btn btn-primary mt-1' style='width: 120px !important;' IdTicketCerrar='"+str(ticket.IdTicket)+"'>Cerrar</button>"
elif ticket.Estado == "Resuelto" and session['Tipo'] == 4:
boton2 = ""
elif session['Tipo'] == 5:
boton2 = ""
elif (ticket.Estado == "Trabajando" or ticket.Estado == "Pendiente") and session['Tipo'] == 6:
boton2 = ""
elif ticket.Estado == "Resuelto" and session['Tipo'] == 6:
if ticket.Calificacion == None:
boton2 = "<button data-toggle='modal' data-target='#calificarTicketModal' class='btn btn-warning mt-1' style='width: 120px !important;' IdTicketCalificar='"+str(ticket.IdTicket)+"'>Calificar</button>"
else:
boton2 = ""
botones = boton1+boton2
plantilla += """<div class='card mb-3' style='max-width: 100%;'>
<div class='row no-gutters'>
<div class='col-12'>
<div class='card-body'>
<h5 class='card-title'>"""+ticket.Titulo+"""</h5>
<p class='card-text'>"""+ticket.Detalle+"""</p>
<p class='card-text'><small class='text-muted'>"""+str(ticket.FechaHoraCreacion)+"""</small></p>
<div class='card-footer' style='display: none;'>
<p class='card-text'>Creador: """+ticket.Creador+"""</p>
<p class='card-text'>Asignador: """+Asignador+"""</p>
<p class='card-text'>Encargado: """+Solucionador+"""</p>
<p class='card-text'>Departamento: """+Departamento+"""</p>
<p class='card-text'>Prioridad: """+Prioridad+"""</p>
<p class='card-text'>Urgencia: """+str(ticket.Urgencia)+"""</p>
<p class='card-text'>Resuelto: """+str(FechaHoraResolucion)+"""</p>
<p class='card-text'>Estado: """+ticket.Estado+"""</p>
<p class='card-text'>Calificacion: """+str(Calificacion)+"""</p>
<p class='card-text'>Resolucion: """+str(Resolucion)+"""</p>
</div>"""+botones+"""
</div>
</div>
</div>
</div>"""
return plantilla
else:
if session['Tipo'] == 3:
return "<h4 class='text-center' style='text-transform:capitalize'>No hay tickets pendientes de asignacion</h4>"
elif session['Tipo'] == 4 and int(idFiltro) != 1:
return "<h4 class='text-center' style='text-transform:capitalize'>No posees tickets con este filtro</h4>"
elif session['Tipo'] == 4:
return "<h4 class='text-center' style='text-transform:capitalize;'>No hay tickets pendientes</h4>"
return "<h4 class='text-center' style='text-transform:capitalize'>No existen tickets con este filtro</h4>"
else:
return redirect(url_for('inicio.index'))
